The CSR is the client’s first point of contact with the veterinary clinic. They play an important role in communicating the Fear Free concept and helping the client prepare their pet for a Fear Free vet visit. This module will help CSRs better understand how to “Speak Fear Free” to clients. It will provide sample scripts and tips. It will also provide them with a better understanding of the FAS scale, an awareness of their surroundings, the knowledge of what steps to take to ensure a positive experience for each pet, and more.
This course was written by Louise Dunn.
This course consists of three lessons:
- Lesson 1: The CSRs Role for the Pre-Visit
- Lesson 2: Creating the Fear Free Environment
- Lesson 3: How to “Speak Fear Free” to Clients