FAQ

Got questions? We got answers!

Who should become certified?

If you are a veterinary professional who would like to create a calming experience for your patients, enhance the quality of medicine in your practice, increase compliance, and improve safety for your team, the Fear Free Certification Program is for you. Although the course is geared towards clinical settings, any pet professional could benefit from becoming certified.

Why should I become certified?

As a veterinary and pet professional, you have joined this profession to look after the well-being of pets. Fear Free will give you the opportunity to not only look after the physical, but the emotional well-being of your patients. Your clients will realize what a difference in experience a Fear Free visit is, and will start looking for Fear Free certified professionals. Pet owners can find Fear Free certified professionals in our online directory and you will want to make sure you are part of that listing!

Can practices become Fear Free certified?

The Fear Free Practice Certification program is scheduled to launch in April 2018. Once veterinary teams have individually certified a minimum of 25% of their staff and have successfully implemented Fear Free into their work practices, the practice will be eligible to apply for practice certification. In order to successfully pass certification, an on-site visit by a Fear Free consultant will be required. For more information on practice certification, click here.

Can I purchase my renewal/Level 2/Level 3 course before my current membership expires?

Yes you can! If you want immediate access to either the Level 2 course, or the brand new Level 3 course, you can renew at any time. Your Fear Free membership will simply be extended for an additional 12 months. Note that completion of the Fear Free Certification program is a prerequisite for starting with Level 2, and that the completion of the Fear Free Certification Program and Level 2 is a prerequisite for starting with Level 3.

Who created the Fear Free certification program?

The Fear Free Certification Program modules were created by members of the Fear Free Executive Committee and highly regarded experts in the field, including board-certified veterinary behaviorists, veterinary technician behavior specialists, board certified veterinary anesthetists, well-known veterinary practice management experts, and boarded veterinary practitioners experienced in Fear Free methods.

For practice certification, it says that “at least 25%” needs to be certified and have an active membership. We have 15 team members so how many is 25%, 3 or 4?

To keep calculations consistent, Fear Free will round up any non-whole numbers. For a practice with 15 team members, it would be: 15/4= 3.75, therefore rounded up to 4.   For a practice with a large leadership team (e.g. multiple owners, multiple managers, multiple heads of departments etc.)  you could end up with more than 25% total people needing to be certified to be eligible for practice certification.

What else will I get with Fear Free certification?

Fear Free certified professionals will have access to additional Fear Free online courses, a Fear Free Toolbox with downloadable resources for education and marketing, an educational library, and access to join our closed Facebook group.

Once certified, how can I let my community know I am Fear Free certified?

Fear Free certified professionals will be allowed to use the Fear Free certification logo on lab coats, business cards, and on the practice’s website. A RACE approved certificate of completion can also be printed and used for display. In addition, Fear Free will provide practices with poster artwork, a press template, and other Fear Free design items to use at the practice’s disposal.

How is Fear Free different from Cat Friendly and Low Stress?

The Cat Friendly Practice Program is a collaboration of mostly feline experts in practice who provide guidelines and recommendations specifically for cats. Developed by the late Sophia Yin, DVM, MS, low-stress handling applies to both cats and dogs, but is primarily focused on restraint techniques. Fear Free is a multifaceted, multispecies, and multi-focused movement developed by experts inside and outside of veterinary medicine. The Fear Free certification program expands on Cat Friendly and Low Stress in techniques and action plans beyond the exam room.

What happens if a veterinarian, technician, practice, or speaker uses Fear Free without being certified or without permission?

We take our Fear Free certification very seriously. If the Fear Free marks are being used without permission, legal action will be taken.

Do you have to be an AAHA member to become Fear Free certified?

You do not have to be an AAHA member to become Fear Free certified. Fear Free is a standalone program and certification.

Why should I renew my certification?

VETERINARY PROFESSIONALS
It’s the right thing to do.  Fear Free helps professionals deliver better care to their patients by looking after the physical and emotional well-being of their patients.  For only $99 per person, you will continue to attract an increased number of new clients, increase your client compliance and frequency of visits (as per the Fear Free study completed in December 2017).  Your renewal not only provides you with additional levels of Fear Free certification, but also the ability to use the certified professional designation in your marketing, be listed as one in our directory, gain continued access to complimentary courses, toolbox items, our closed Facebook group, preferred products, and more.  It’s your opportunity to be at the forefront of veterinary medicine and to help shape the future of the profession.  To find out more about renewals, please click here.

TRAINERS
It’s the right thing to do. Fear Free helps professionals deliver better care to their client’s pets by looking after their emotional well-being. For only $39, you will continue to attract an increased number of new clients and build lasting relationships with veterinary team members and work alongside them as a respectable referral. Your renewal provides you with the ability to use the certified professionals designation in your marketing, be listed as one in our directory, and gives you access to exceptional trainer specific educational courses as well as continued access to complimentary courses, toolbox items, our closed Facebook group, preferred products, and more. It’s your opportunity to be a leader in the training industry and help shape the future of the profession.

I am a certified professional, and a trainer. What are my options to renew?

As a certified professional and animal trainer, you have two options for renewals:
1) Renew under the veterinary professional course with Level 2, or
2) Renew by registering for the Animal Trainer Certification Course.

Each course is priced at $99 for already certified professionals. And if you would like, you can of course take both courses!

Is the Fear Free Certification Program RACE approved?

Yes! It is RACE approved for 9 hours of CE.

Where do I find options for attaining the required annual four (4) hours of Fear Free CE?

We provide additional Fear Free CE online that is either complimentary or at a discounted rate. Alternatively, in-person attendance at a Fear Free workshop or Fear Free track at any of the annual conferences counts towards the required Fear Free CE as well. Note that we are working on providing more complimentary CE and that individuals renewing between March 31 and May 1 are eligible for an extension to submit the required CE hours by May 31. You can find the additional online courses here.

I have not taken any Fear Free courses before. Can I take the Fear Free Animal Trainer Certification Program?

Yes! This course is designed for trainers without any previous Fear Free experience. You do need to, however, be certified/accredited or a diplomate of one of the organizations listed on our website in order to qualify for the course.

I already took the veterinary Fear Free Certification program, can I also complete the Fear Free Animal Trainer Certification Program?

Absolutely! This course is designed for animal trainers and will provide trainers with invaluable education and resources as it relates to working with Fear Free certified veterinary professionals. As an existing member, you will be able to take advantage of preferred pricing for this course of $99.

Can I take this course instead of the Level 2 course?

Yes, animal trainers are encouraged to take the Animal Trainer Certification Course rather than the Level 2 course, as it is written for trainers. To renew, simply purchase this course and email wags@fearfreepets.com so we can set it up as your renewal.

Help! I just renewed and would rather have the animal trainer course than the Level 2 course, can I swap them out?

Yes! Please email wags@fearfreepets.com and we will be happy to assist.

Will the animal trainer program offer a new course every year?

Yes, the Fear Free Animal Trainer Certification Program will offer a variety of courses throughout the year, which are available to our members. Some of those courses will be offered for free, others for a fee.

Who should be the person purchasing a group?

Groups are set up in a way that the person that creates the account and purchases the group is assigned a group leader role. A group leader is the only person on a team that is able to purchase registrations, assign courses to group members and edit group member information. A group leader is also automatically assigned whichever course you purchase – so one slot of each course you purchase will go to the group leader to take.

I am a student – how do I register for the Certification Program?

Fear Free values the veterinary student community and is pleased to offer a complimentary membership to Fear Free, including the Fear Free Certification Program, for one year. If you are an active student and are interested in becoming Fear Free certified, please visit the Student Page.

What are the requirements for renewing my trainer certification?

1. Fear Free requires two (2) hours of Fear Free specific CEU’s that will be available to you through your membership on the website as well as two (2) hours of additional CEU’s of your choice annually.
2. A renewal fee of $39 is due annually from the date you initially register and pay for the Fear Free Animal Trainer Program.

*These guidelines are mandatory to keep your certification active whether your specific credentials, license, or educational background requires it or not.

Who should take the Fear Free Animal Trainer Certification Course?

The Fear Free Animal Trainer Certification Course is written for experienced, and accredited/certified animal trainers. It is not suitable for professionals looking to become animal trainers; rather the Fear Free course is designed to be a way for existing trainers to increase their knowledge and skills. The course is designed to teach animal trainers with the knowledge, tools and skills to work alongside the veterinary team as a Fear Free professional.

How do I purchase additional registrations for my group?

To purchase additional registrations, simply click here. It will send you to the cart where you can select the number of registrations you would like to add. It will apply the appropriate per person cost for you.

How do I purchase renewals for Level 2 or Level 3 for my team?

Only group leaders and individuals are able to purchase renewals. If you are a group member, please connect with your group leader to receive your renewal.
Group leaders and individuals – To purchase renewals for either Level 2 or Level 3, click here. It will direct you to the individual certification page where you select your level of renewal and click on the hyperlink. It will send you to the appropriate course page, where you click on the button “Add Level 2/Add Level 3 to cart”. It will send you to the cart, where you can select the number of renewals you wish to purchase. Once purchased, you can go back to “Manage My Team” and assign the renewals to your team members.

How do I remove and replace team members?

We understand that teams change, so we want to make sure you have the ability to remove team members when they are no longer affiliated with your group, and fill their slots with new members. To do so, simply click on “remove” next to the team member. You will be allotted this option for up to 3 months after you initially register an individual into this slot. If you remove an individual within that first 3 months, a new spot will be opened back up for you to add a different team member. After 3 months of registering an individual, you will no longer have the option to remove them and will be prompted to purchase an additional registration slot for any new team members.

Why is there an option to edit my team members contact information?

The option to edit your team members’ contact information should ONLY be used if they are not working in the same practice you are. All of your team members will automatically inherit the address of your practice, which will be used for their mailings and their directory listing.

My practice wants to become certified, but we have not yet signed up any team members for certification. Can we go straight into the practice certification process?

You cannot. In order to apply and be considered for practice certification, a minimum of 25% of your staff needs to have completed the Fear Free certification program and be an active member.

My practice is ready to go! But our membership is not up for renewal until late 2018. Can we apply for practice certification early?

Yes, you certainly can! Practices that are ready to apply for certification will be able to do so starting April 1, 2018. You do not need to wait for your existing membership to expire in order to move forward with practice certification.

How long will it take between applying for practice certification and the on-site visit?

The duration of the process will depend on how much work your practice needs to put forward in order to pass practice certification standards. When a practice signs up, the group leader will have access to the standards in his/her account and will be able to self-assess their performance on each standard. Only once a practice feels comfortable with all standards, will the on-site visit be scheduled.

On-site visits will be performed within 60 days of scheduling.

Is there an annual renewal fee for practice certification?

Yes, there is. The annual renewal fee will depend on the number of FTE veterinarians employed at the time of renewal.

My team is up for renewal in 2018 – will practice certification replace our individual renewal?

Yes, practice certification will replace your individual renewal. If you are up for renewal prior to April 2018, or prior to being ready to apply for practice certification, you will need to renew your team at $99/person.

What does it take to become certified?

Fear Free certification requires professionals to successfully complete the online certification program. The online certification program is eight modules long with a twenty-question quiz at the end of each module that a professional must receive an 80% or better on in order to move forward.

For practice certification, it says that “50%+1” FTE veterinarians need to be certified and have an active membership. We have 5 FTE vets, so how many do we need, 3 or 4?

To keep calculations consistent, Fear Free will round up any non-whole numbers.  For a practice with 5 FTE veterinarians it would be: 5/2= 2.5 +1= 3.5, round up to 4.

How much does Fear Free certification cost and how long is it valid?

Individual registration starts at $279 per person. Group registration starts at $1,399 for up to 10 individuals. Price breaks are offered to groups with more than 20 individuals. To learn more about larger group pricing, refer to the pricing grid here.

Fear Free certification is valid for three years, but in order to keep your certification active and be eligible for renewal, the following criteria must be met:
• An annual renewal fee of $99 per person or what you paid at initial registration, whichever is lower. This applies to individuals as well as groups.
• Four (4) hours of Fear Free continuing education each year. This can be completed by taking some of the additional Fear Free courses online, or in person by attending a Fear Free workshop or Fear Free track at any of the annual conferences.