Our new website and Education Portal are coming July 14. Be sure to complete in-progress coursework by July 9th at 4:59 p.m. MT / 6:59 p.m. ET to ensure it transfers to the new system. Memberships and renewal dates remain unaffected.

The First Line of Defense: The Fear Free Client Service Representative (CSR)

Client Service Representatives (CSR) are often the first and last person whom clients interact with. CSRs play an integral part of the Fear Free experience before, during, and after the clients visit. Stacey Wheeler, the Client Care Services Supervisor of Bloomberg Animal Hospital, talks to us about how Fear Free training can benefit CSRs day-to-day work life and the clients they interact with.

Happy Paws Magazine

Spring/Summer 2020 Issue Available Now!