How Fear Free Makes a Difference: 5 Experts Share Their Experiences
HomeOur BlogHow Fear Free Makes a Difference: 5 Experts Share Their Experiences
Kim Campbell Thornton
People at every level in veterinary clinics can become Fear Free Certified, and they all notice the difference it makes to patients and clients when they come in. Here are some of their stories and why Fear Free is important to them.
I recently had a patient who in the past was labeled as very willing to bite and difficult to muzzle. I went into the exam room and discussed what the patient presented for and how the previous visits had gone. I let the owner know what I would be doing differently. Using Fear Free techniques, I was able to muzzle and use minimal restraint for the patient’s exam and vaccines, and we were even able to trim her nails! She did very well and took treats from me! The patient remained calm and the owner was very happy with our success and so was I!
Rachel Lees, RVT, KPA, CTP, VTS – Behavior, Elite Fear Free Certified Professional, The Behavior Clinic, Olmsted Falls, Ohio
Treats Are Just the Beginning
On his first visit to the clinic, Spike barked and growled from his owner’s side and would only hesitantly take treats from her. By the end of that visit, he would jump down from the bench to eat treats tossed toward him and once came close enough to take a high-value treat from my hand before quickly retreating. He was highly reactive to any sounds outside the exam room. A plan was made involving PVPs and environmental management. It included scheduling future appointments at slower times and leading Spike and his owner immediately into an exam room from a side entrance, playing Through a Dog’s Ear, and limiting foot traffic outside the exam room. The doctor removed her lab coat as well. On the second and third visits I was able to feed Spike from my hand and work up to touching and beginning desensitization around his shoulder area for vaccines. PVPs were adjusted as needed and by the fifth visit Spike was able to receive his vaccines and get a heartworm test!
I love when animals who have not had veterinary care in several years are able to be thoughtfully handled and cared for. It’s a win for the client, the pet, and the staff.
I work the front desk, and I have seen dogs who were apprehensive on the first visit soon get to the point where they practically drag their owner in, they are so excited to come to the vet. Some are reported to get excited at home when the owner says, “Let’s go see the doctor.”
Calvin Bosley, Client Care Specialist, Elite Fear Free Certified Professional, Windsor Veterinary Clinic, Windsor, Colorado
Changes in Attitudes
Fear Free has allowed me to safely recommend alternative approaches to office examinations, outpatient surgeries, and home care using PVPs and at-home conditioning. I have also alerted owners that certain behaviors are the result of fear. Fear Free has become a daily practice and we are in the process of getting our hospital Fear Free certified. Clients appreciate a gentle, considerate approach and rarely object to my recommendation for pre-visit sedation.
William Hanson, DVM, DABVP (canine, feline), Elite Fear Free Certified Professional, Aurora Animal Clinic, Aurora, Ontario, Canada
This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.
Kim Campbell Thornton is content manager for Fear Free Pets and is an Elite Fear Free Certified Professional. She has been writing about dogs, cats, wildlife, and marine life since 1985.
Why?
Renewing and keeping an active membership is one of the requirements to maintaining your certification as well as access to member benefits.
Need help? Please contact our Customer Experience team at wags@fearfreepets.com or call us at 303.952.0585 and we will be happy to assist!
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Great! You want to become a Fear Free Certified® Practice.
Best decision ever!
Beyond the long-term benefits of your patients and clients, Practice Certification improves career satisfaction and safety. Here are some steps you’ll need to take:
Please note: We don’t currently offer facility certification for non-veterinary facilities. If you want us to contact you when it is available for non-veterinary facilities, click here.
A team admin account is best suited for practice and team leaders who wish to register two or more team members for any Fear Free® certification memberships.
Gives you access to your own team purchasing and management tool. Requires a designated team admin to oversee team progress.
Requires a designated team admin to oversee team progress.
The team admin account is best suited for practice and team leaders who wish to register two or more team members for any of the Fear Free Certification Programs. The team admin account is intended to serve as a purchasing and management tool for the individual overseeing their team’s progress with Fear Free. Please note what limitations the team admin account will have below.
What the team admin account can do:
Purchase registrations and renewals for team members
Purchase more memberships and renewals for your team. Dynamic pricing reflected in cart.
The online self-assessment is comprised of the Fear Free Certified Practice Standards and is accessible via the Practice Certification Dashboard (PCD). Access to the PCD is provided to the Team Admin account after the $500 USD non-refundable registration fee is paid.
25% of the entire staff is Fear Free Certified and has active (not expired) memberships. The 25% must include 50% + 1 of your FTE veterinarians.
To become a Fear Free Certified Practice, you will need to:
Implement the Fear Free Certified Practice Standards and complete the online self-assessment
Meet the minimum Fear Free Certified and active member staff requirements
Complete a successful virtual visit with a Practice Certification Veterinarian
You’ll pay a $500 non-refundable deposit to register to start the process of becoming a Fear Free Certified Practice.
Fear Free is excited to offer students, faculty, and staff of veterinary schools, veterinary technician/nurse schools, and veterinary assistant schools complimentary registration and renewal for the time they are enrolled in an educational institution. The offer is open to students of all levels above the age of 18 for the duration of their time in school, and we encourage you to take advantage of this offer as soon as possible! You will be required to complete the form in the link below to obtain registration or renewal instructions via email. Please email wags@fearfreepets.com with any questions.
Fear Free is excited to offer students, faculty, and staff of veterinary schools, veterinary technician/nurse schools, and veterinary assistant schools complimentary registration and renewal for the time they are enrolled in an educational institution. The offer is open to students of all levels above the age of 18 for the duration of their time in school, and we encourage you to take advantage of this offer as soon as possible! You will be required to complete the form in the link below to obtain registration or renewal instructions via email. Please email wags@fearfreepets.com with any questions. Go to the student and faculty registration page.